The CSR, Customer Service Representative, is the key point of contact when it comes to handling customer service and the customer interaction. The CSR should create a customer experience resulting in complete customer satisfaction. CSRs assist customers by answering questions and showing them additional products that will fulfill their needs. They also take initiative to perform duties without being asked.
You will be in charge of creating an environment that provides exceptional customer service. This is one of the areas that we can really separate ourselves from other businesses and competitors. Listed below are items that you can oversee that will ensure the customer has an exceptional experience and leaves with a smile!
Greets all customers in a polite and friendly manner.
“Connects” with customers by starting a conversation in their areas of interest.
Attempts to up-sell or add-on sell every customer by offering alternative or additional product(s).
Informs customers of new products and promotions.
Checks identification of customers and enforces age requirements. Insures strictest adherence to ABLE laws by all employees.
Answers customer complaints and inquiries – notifies GM of serious complaints or written complaints.
We help the customer(s) find what they are looking for and if we don’t have it we offer to bring it in for them.
Be genuine and treat every customer the same. We have a job to fulfill and that is all. We are not there to judge or talk bad about our customers.
Required Knowledge, Skills and Abilities:
Effective interpersonal and communication skills
Organization, planning, and prioritization skills
Strong problem-solving skills
Must have open and flexible availability
Proficiency using Microsoft Office, store computer systems and programs
Must be at least 21 years of age. Must have valid driver’s license and reliable transportation
Job Type: Full-time
Salary: Based upon experience